1. SideNumber does not provide access to 911 or any emergency services. SideNumber is not a replacement for your primary telephone service. You must keep a separate phone capable of reaching 911. See Section 4.
2. These Terms contain a binding arbitration provision and a class action waiver. Except for the limited exceptions described in Section 23, you and Vovapy Inc. agree to resolve disputes through individual binding arbitration, and both parties give up the right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms.
3. These Terms limit our liability to you. See Section 20 and Section 21.
These Terms of Service (the “Terms”) are a binding legal agreement between you and Vovapy Inc. (“Vovapy,” “we,” “us,” or “our”) governing your access to and use of the SideNumber mobile application, website, and related services (collectively, the “Service”).
By downloading, installing, accessing, or using the Service, by creating an account, or by clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not download, install, or use the Service.
If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” refers to both you individually and that entity.
The Service is operated by Vovapy Inc. In these Terms:
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements, that you are not barred from using the Service under the laws of your jurisdiction, and that all information you provide is accurate and truthful.
The Service is intended for use in the United States and Canada. We make no representation that the Service is appropriate, lawful, or available in any other location, and you are responsible for compliance with local law if you access it from elsewhere.
The Service does not support and cannot be used to place calls or send messages to 911, E911, or any other emergency service number, including police, fire, ambulance, poison control, or any other emergency responder.
SideNumber is not a replacement for your primary telephone service. You must at all times maintain a separate telephone service capable of reaching emergency services.
You expressly acknowledge and agree that:
To the fullest extent permitted by law, you waive, release, and agree not to assert against the Vovapy Parties any claim, demand, damage, loss, or cause of action of any kind — including for personal injury, death, or property damage — arising out of or relating to the unavailability of, failure of, delay in, or inability to access emergency services through the Service, whether made by you or by any third party. You agree to defend and indemnify the Vovapy Parties against any such third-party claim in accordance with Section 22.
SideNumber provides one or more virtual telephone numbers that allow you to make and receive voice calls and send and receive SMS and MMS messages using your device’s Wi-Fi or cellular data connection, separately from the number issued by your mobile carrier. The Service may also include voicemail, voice modification, multiple-number management, and other features we offer from time to time.
The Service relies on third-party telecommunications carriers, messaging aggregators, and cloud providers. We do not guarantee that any particular call will connect or that any particular message will be delivered, delivered on time, or delivered unaltered. Calls and messages may be blocked, filtered, delayed, truncated, or rejected by carriers, device manufacturers, spam filters, short-code gateways, or recipients — including for reasons entirely outside our control. Certain destinations, short codes, premium-rate numbers, toll-free numbers, and international numbers may be unavailable.
Some features may be offered as beta, preview, or experimental features. Those features are provided on an “as is” basis without any warranty or service commitment, may be changed or withdrawn at any time, and may not function as described.
You are responsible for:
You may not create an account through automated means, create multiple accounts to evade limits, fees, suspensions, or bans, sell or transfer your account, or allow anyone else to use your account. We may refuse, restrict, or reclaim any account or username at our discretion.
Numbers are assigned to you by us or by our underlying telecommunications providers, and are made available to you on a limited, revocable, non-exclusive, non-transferable basis for as long as your subscription is active and in good standing.
You do not own, and acquire no property right, title, or interest in, any Number. Except as expressly required by applicable law, you have no right to port, transfer, sell, assign, or take a Number with you to another provider, and we have no obligation to support porting.
We may change, reassign, reclaim, suspend, or discontinue any Number, with or without notice, including where:
Reclaimed Numbers may be returned to the available pool and reassigned to other users. We are not liable to you or to anyone else for any loss, damage, missed communication, or lost business arising from the change, reclamation, recycling, or reassignment of a Number. Numbers previously assigned to you may have been used by other people before you, and may receive calls or messages intended for a prior holder; we are not responsible for those communications.
Numbers are disposable by design and may be reclaimed and reassigned as described in Section 7. You should not use a Number as your sole or primary means of two-factor authentication, identity verification, account recovery, banking access, or any other security-critical purpose. Some third-party services also block virtual numbers outright.
If you use a Number for any such purpose, you do so entirely at your own risk, and the Vovapy Parties are not liable for any resulting loss of access to any account, loss of funds, identity theft, or other harm.
Access to Numbers and paid features is sold as an auto-renewing subscription purchased through the Apple App Store or the Google Play Store (each, an “App Store”). Prices, plan tiers, and billing periods (for example, weekly or monthly) are those displayed at the time of purchase.
Your subscription renews automatically at the end of each billing period, and your payment method on file with the App Store will be charged the then-current price, unless you cancel at least 24 hours before the end of the current period. Renewal continues indefinitely until cancelled.
You must cancel through your App Store account settings — we cannot cancel an App Store subscription for you, and deleting the app does not cancel your subscription. Cancellation takes effect at the end of the current billing period. You keep access until then, after which your Number(s) may be reclaimed under Section 7.
Except where required by applicable law, all fees are non-refundable, and there are no refunds or credits for partially used periods, unused Numbers, unused minutes or messages, downgrades, or periods during which you did not use the Service. Refund requests for App Store purchases are handled solely by Apple or Google under their policies; we do not process those payments and generally cannot issue refunds for them.
If we offer a free trial or promotional rate, it applies only as described at signup, is limited to one per person or device unless stated otherwise, and converts automatically into a paid auto-renewing subscription at the standard rate unless you cancel before the trial ends. We may modify or withdraw any trial or promotion at any time.
We may change our prices. Price changes take effect at the start of the next billing period following notice to you as required by the applicable App Store, and your continued subscription after that date constitutes acceptance of the new price. If you do not agree, you must cancel before the change takes effect.
Prices may exclude applicable sales, use, telecommunications, universal service, regulatory, or other taxes, surcharges, and fees, which may be added to your charges and which you are responsible for paying.
If a charge fails, is reversed, or is disputed, we may immediately suspend or terminate your account and reclaim your Numbers. Initiating a chargeback or payment dispute without first contacting us at [email protected] is a breach of these Terms, and we may recover the disputed amount plus any related fees and costs.
Plans described as “unlimited” are intended for normal, individual, person-to-person use. They are not intended for, and may not be used for, high-volume, automated, commercial-broadcast, resale, or continuous-use purposes.
To protect our network, our carrier relationships, and other users, we may — at our sole discretion and with or without notice — set and enforce reasonable limits on usage, including daily or monthly caps on outbound calls, call minutes, message segments, MMS size, group size, number of contacts, number of Numbers, and rate of sending; and we may throttle, block, queue, suspend, or terminate usage that exceeds those limits or that we reasonably believe to be abusive, fraudulent, or in violation of Section 11.
You agree that you will not use the Service, and will not permit anyone else to use your account or Number, to:
We may investigate suspected violations and may — without notice and without liability to you — restrict features, block calls or messages, reclaim Numbers, suspend or terminate your account, refuse re-registration, retain Content as evidence, and report the matter to carriers, regulators, or law enforcement. You remain solely responsible for all fines, penalties, judgments, settlements, carrier pass-through charges, and costs arising from your violation, including TCPA and messaging-violation claims, and you agree to reimburse us for them under Section 22.
The Voice Changer feature modifies the sound of your voice during a call. It is provided for personal privacy, novelty, and entertainment purposes only.
You are solely responsible for how you use it. You agree that you will not use Voice Changer, or any other feature of the Service, to:
Laws in some jurisdictions restrict disguising your voice or identity during telephone calls, or require disclosure that a communication is artificially generated or modified. You are solely responsible for determining whether your use of Voice Changer is lawful where you and the other party are located, and for obtaining any required consent. We make no representation that use of the feature is lawful in any particular jurisdiction or circumstance.
We may modify, limit, condition, suspend, or discontinue Voice Changer at any time, for any user or for all users, without notice and without refund. The Vovapy Parties are not liable for any consequence of your use of the feature, and your use of it is covered by your indemnity in Section 22.
The Service may allow you to receive, store, and play back voicemail, and may allow recording of certain communications where that feature is offered.
Federal and state wiretapping and eavesdropping laws restrict the recording of telephone calls. Some states and Canadian provinces require the consent of all parties to a call before it may be recorded. You are solely responsible for knowing and complying with the laws that apply to you and to the other parties on any call, and for obtaining any legally required consent before recording. You agree not to record any communication where doing so would be unlawful, and you agree that the Vovapy Parties have no liability for your failure to comply.
Voicemail and recordings are stored as a convenience, not as an archival or backup service. We may impose limits on the number, length, and retention period of voicemails and recordings, and we may delete them — including on account cancellation, suspension, Number reclamation, or after a defined retention period. You are responsible for exporting or preserving anything you need to keep. We are not liable for the loss, deletion, corruption, or unavailability of any voicemail, recording, message, or other Content.
You retain ownership of the Content you create and send. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, reproduce, route, format, and display your Content solely as necessary to operate, provide, secure, troubleshoot, and improve the Service, and to comply with law. This license ends when your Content is deleted from our systems, except for copies retained in backups or as legally required.
You represent and warrant that you have all rights necessary to transmit your Content, that it does not infringe or violate any third party’s rights, and that its transmission complies with applicable law.
We have no obligation to monitor Content, but we reserve the right to do so, and to screen, filter, refuse, block, remove, or preserve any Content at our discretion, including to enforce these Terms, protect the Service and our users, or comply with legal process. We do not endorse and are not responsible for any Content transmitted through the Service, and any opinion, statement, or material you transmit is yours alone.
The Service depends on third parties, including telecommunications carriers, messaging aggregators, cloud hosting providers, payment processors, and app stores. Their acts, omissions, outages, policies, and rate changes are outside our control, and we are not responsible or liable for them.
You are solely responsible for all charges imposed by your mobile carrier or internet service provider, including data, roaming, messaging, and overage charges incurred through your use of the Service. Standard carrier data rates apply when you are not on Wi-Fi.
The Service may link to or interoperate with third-party websites, applications, or services. We do not control them, do not endorse them, and are not responsible for their content, terms, privacy practices, or availability. Your dealings with them are solely between you and them.
The Service, including the SideNumber application, website, software, design, text, graphics, logos, trademarks, and all related intellectual property, is owned by Vovapy Inc. and its licensors and is protected by United States and international law.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use one copy of the SideNumber app on devices you own or control, for your personal, non-commercial use. All rights not expressly granted are reserved. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service, or remove any proprietary notice.
If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize them for any purpose, without any obligation, compensation, or attribution to you.
We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe material accessible through the Service infringes your copyright, send a written notice to [email protected] including: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and where it is located; your contact information; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the owner’s behalf.
We may remove allegedly infringing material and will terminate, in appropriate circumstances, the accounts of repeat infringers.
Our collection and use of information is described in our Privacy Policy. By using the Service you consent to those practices.
You acknowledge that we may access, preserve, and disclose your account information and Content when we reasonably believe it is necessary to: comply with law, subpoena, warrant, court order, or other legal process; respond to a lawful request from a government or regulatory authority; enforce these Terms; investigate suspected fraud, abuse, or security issues; or protect the rights, property, or safety of Vovapy, our users, or the public.
You also consent to receive communications from us electronically — including service, transactional, billing, security, and legal notices — by email, in-app message, or SMS, and you agree that electronic notices satisfy any legal requirement that such communications be in writing.
You may stop using the Service at any time by cancelling your subscription through your App Store and deleting your account in the app.
We may suspend, restrict, or terminate your access to the Service, reclaim your Numbers, and delete your account and Content, at any time, with or without notice, and with or without cause, including if we believe you have violated these Terms, engaged in unlawful or abusive conduct, failed to pay, created risk or legal exposure for us or our carriers, or if we discontinue the Service.
On termination: your license to use the Service ends immediately; your Numbers may be reclaimed and reassigned; and your Content may be permanently deleted. Except where required by law, termination does not entitle you to any refund, and we are not liable to you or any third party for termination, suspension, or the resulting loss of a Number, message history, voicemail, or contacts.
Sections 4, 7, 8, 9.4, 11.4, 12, 13, 14, 16, and 18 through 31 survive termination.
The Service, including all Numbers, features, Content, and software, is provided on an “as is” and “as available” basis, with all faults and without warranty of any kind.
To the fullest extent permitted by law, the Vovapy Parties disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, the Vovapy Parties do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that calls will connect or that messages will be sent, received, or delivered accurately or at all; that voice quality will be adequate; that any Number will remain available to you; that Content will be preserved or free from loss, corruption, or unauthorized access; or that the Service will meet your requirements or be compatible with your device, carrier, or network. Any statement about uptime, reliability, or availability is a goal, not a guarantee or a warranty.
No advice or information, oral or written, obtained from us or through the Service creates any warranty not expressly stated here.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case, such warranties are limited to the minimum duration and scope permitted by law.
To the fullest extent permitted by law, in no event will the Vovapy Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, messages, voicemails, contacts, call history, phone numbers, or other intangible losses, arising out of or relating to these Terms or the Service — whether based on contract, tort (including negligence), strict liability, statute, or any other theory, and whether or not we have been advised of the possibility of such damages.
To the fullest extent permitted by law, the total aggregate liability of the Vovapy Parties for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amount you actually paid for the Service in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
This limitation applies to all claims, including those arising from emergency-service unavailability, Number reclamation or reassignment, undelivered or misdelivered calls or messages, service interruptions, loss or deletion of Content, unauthorized access to your account, the acts or omissions of carriers or other third parties, and the conduct of other users.
You agree that these limitations are a fundamental basis of the bargain between us and reflect a reasonable allocation of risk, and that we would not provide the Service at these prices or on these terms without them. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you in full; in that case, our liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless the Vovapy Parties from and against any and all claims, demands, actions, investigations, proceedings, damages, judgments, settlements, fines, penalties, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and carrier pass-through charges) arising out of or relating to:
We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully. You may not settle any matter in a way that imposes any obligation or admission on us without our prior written consent.
Please read this section carefully. It requires you to arbitrate disputes with us individually, and it limits the ways you can seek relief. It affects your legal rights.
Before starting arbitration, you agree to first contact us at [email protected] with a written description of your dispute, your name, your Number, and the relief you seek. The parties will attempt in good faith to resolve the dispute informally for sixty (60) days. This process is a condition precedent to commencing arbitration, and the applicable statute of limitations is tolled during it.
If the dispute is not resolved informally, you and Vovapy agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship — including the validity, enforceability, or scope of this arbitration provision — will be resolved exclusively by final and binding individual arbitration, not in court. This agreement is governed by the Federal Arbitration Act.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator, in the English language, and — unless the parties agree otherwise — by written submission, telephone, or videoconference, or in Los Angeles County, California if an in-person hearing is required. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.
You and Vovapy agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. You and Vovapy waive any right to a trial by jury.
If this Section 23.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court under Section 24, while all other claims proceed in arbitration.
Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property rights or to address unauthorized access to or misuse of the Service.
If 25 or more similar demands for arbitration are filed against Vovapy by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of no more than 50 claimants each, with a single arbitrator per batch and a single set of filing fees per batch, and that the statute of limitations is tolled for claimants awaiting a later batch.
You may opt out of this arbitration agreement by emailing [email protected] with the subject line “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms, including your name, the Number associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.
If we materially change this Section 23 after you accept these Terms, you may reject the change by notifying us in writing within thirty (30) days, in which case the most recent version you accepted will apply.
These Terms and any dispute arising out of them or the Service are governed by the laws of the State of California, without regard to its conflict-of-law principles, and by applicable United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For any claim not subject to arbitration under Section 23, you and Vovapy consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and waive any objection to that venue on grounds of inconvenient forum.
Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose; otherwise it is permanently barred, except where a longer period is required by applicable law.
You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. government list of prohibited or restricted parties. You agree not to use or export the Service in violation of U.S. export control or sanctions laws.
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disaster, fire, flood, power or network outage, carrier or vendor failure, internet or cloud-provider disruption, labor dispute, epidemic, war, terrorism, civil unrest, cyberattack, or government action.
We may modify, suspend, or discontinue the Service or any feature, in whole or in part, at any time, with or without notice, and without liability to you.
We may also update these Terms. We will post the updated Terms with a revised “Last Updated” date and, for material changes, provide reasonable additional notice (such as an in-app or email notice) before they take effect. Your continued use of the Service after the updated Terms are posted constitutes acceptance of them. If you do not agree, you must stop using the Service and cancel your subscription.
These Terms are between you and Vovapy Inc. only, and not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Service or its content, and have no obligation to furnish any maintenance or support.
For the iOS app: your license is a non-transferable license to use the app on Apple-branded devices you own or control, as permitted by the Usage Rules of the Apple Media Services Terms. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple’s sole obligation is to refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, legal or regulatory non-compliance, or consumer protection claims, or for the investigation, defense, settlement, or discharge of any third-party intellectual property infringement claim. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you. The same applies to Google with respect to the Android app to the extent required by the Google Play Terms of Service.
You also represent that you comply with any applicable third-party terms of your carrier or device platform when using the Service.
Questions, complaints, or notices regarding these Terms may be sent to:
Vovapy Inc. — SideNumber Support
Email: [email protected]
Privacy inquiries: [email protected]
California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.